Print/Fax unable to connect to scanner


#1

I want to scan an item with my Canon Pixma MG2522, the only scanner I have USB connected to my Win 10 PC, but when I click on “NEW SCAN” I get the msg that the computer is trying to connect to the scanner…then everything freezes and I can’t close the program without using TASK MANAGER. This happens when I use Win 10 P Scan/Fax. I have also tried a 3rd party program called NAPS2 with exactly the same results. I have another of the same printer USB installed on a second Win 10 PC and both scanning programs work with no problem. Can anyone help?


#2

I assume you’ve checked the cable connections on both ends. Did you follow the setup instructions precisely for the scanner? On a scanner, even more so than a printer, the setup steps need to be done in the correct order, or the computer won’t be able to see the scanner.


#3

Did you try reinstalling the driver for the printer? Drivers are the number one cause of issues for a Printer/Scanner.


#4

Thanks, larrylmitchell. I just did a new driver download from Canon and I’ll give it a try.


#5

Thanks, MrKite. All cables are secure and the printer function works fine, but a reinstall isn’t a bad idea. I’ll give it a try.