Hi, I’m having a very frustrating problem with my Lenovo Windows 10 PC. I use Mozilla Firefox with a pop-up blocker which generally works well, but I still get pop-ups from time to time. Sometimes I get the bogus “critical alert from Microsoft” fake virus alert type pop-ups, I also get ‘uber’ ones and ‘Roblox’ ones. I’m very wary of these and would never close them off with my mouse as I have been told this can embed viruses on a PC. In the past I have always done a restart on my PC to get rid of these. However I am now finding that even after a restart, the very same ones from my aborted session reappear- the same ones, and the very same amount. It’s as if the restart didn’t work properly.
Personally I don’t think there is a virus or malware causing this (although I could be wrong). I have good anti-virus protection and I have also run a couple of the most well-known malware detection programs (e.g. malwarebytes on my PC, which detected nothing. Also, these pop-ups do not randomly present themselves on my PC and my browser does not get hijacked, redirected etc. They only ever appear during visits to websites from which I download music (not illegally, I hasten to add). For some reason my pop-up blocker is not catching them. As mentioned, it’s as if the restart hasn’t worked properly, or a setting is not quite right.
Anyway, thanks in advance to anyone who can help out.
Tech Support Guy System Info Utility version 220.127.116.11
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel® Core™ i5-6400 CPU @ 2.70GHz, Intel64 Family 6 Model 94 Stepping 3
Processor Count: 4
RAM: 12236 Mb
Graphics Card: NVIDIA GeForce GT 720, -2048 Mb
Hard Drives: C: 1831 GB (908 GB Free); E: 1863 GB (0 GB Free);
Motherboard: LENOVO, 30C7
Antivirus: Windows Defender, Enabled and Updated