Here's the problem with EBay: unscrupulous buyers. I recently sold an item (a Nexus 7 tablet), and the buyer received the item, then waited a week to file a "not as described" claim.
He claimed to have received something completely different. After going through the video of my transaction at the place I shipped it, there's absolutely no way the wrong item got sent. So the only possible conclusions are either that the buyer was trying to cheat me or that the person who signed for it substituted the item before the buyer actually opened it.
While this worked out fine for me in the end, PayPal immediately puts a hold on your funds when this happens, and if your PayPal balance doesn't cover the hold, they'll yank the money from your bank account.
Now the good news: this is the first time this has happened to me, and I've been selling my used stuff on EBay for years now.
So if you are going to use EBay:
- set aside 25% of your sale price for fees and shipping,
- plan for 1 in 10 of your items to be disputed.
- meticulously document your transaction, and always ship it from a UPS store - NOT the post office.
- if you're shipping items over $100, always get a signature
- develop a relationship with your UPS store manager. Ask if you can use their surveillance video in the case of a dispute.
In all, I'm starting to think EBay is really not worth it.