Firewall exceptions


I have windows 10. My son has a star wars game on the computer. He recently tried to log in after an update, none of the servers int he game showed up. I tried restarting the computer and cleared the cookies. There is a forum and some suggestions but I am not sure how to do them.He has been playing for over a year and this is the first time this has happened. I will copy the messages I found and hopefully someone can figure it out.This is the picture on the screen if you can see it.

This is a suggestion from the forums.
“Most common cause of this is usually antivirus or firewall , ensure both launcher.exe and swtor.exe have full access , even best to remove and re-add exceptions.” it can also be caused if different compatibility have been applied to both launcher.exe and swtor.exe , no server list can be what occurs."

I have webroot for and antivirus program. I am not sure how to do this. Anyone have any ideas?
Thank you