Finding activity logs on Arris Touchstone


#1

I’m trying to access activity logs for my modem/router combo.
After logging in and poking around I came up empty and resorted to calling my ISP. They said they cannot find anything either. They’re telling me activity logs are likely unavailable for models with built-in routers? Is there a work around for this? I’m finding a lot online for Linksys, but nothing for Arris.

Found this article on how to configure your router for logging:

  • unsure if this would work for me. Can anyone help?

#2

What is your exact Arris model? At first glance these Touchstone’s look like just modems. I don’t see a router component to the models I’m looking at.


#3

Hi, thanks for reaching out. The model number is TG2472.


#4

If you download the Web GUI User Guide from here, page 31 and 93 reference the system logs:

https://arris.secure.force.com/consumers/ConsumerProductDetail?p=a0ha000000Ol5E7AAJ&c=Touchstone%20Modems%20and%20Gateways#panel3