chrishoffman at March 14th, 2014 06:40 — #1
Originally published at: http://www.howtogeek.com/184604/why-have-most-windows-8-users-not-upgraded-to-windows-8.1/
Windows 8.1 is a free upgrade to Windows 8. It’s what the original Windows 8 should have been, with important improvements for both desktop and tablet users. So why are more people using Windows 8 than Windows 8.1?
nsdcars5 at March 14th, 2014 06:56 — #2
Well, as far as I know, the reason Windows 8.1 is distributed through the store is that it is an optional update; updates through Windows Update are kinda mandatory.
yu0x3 at March 14th, 2014 07:31 — #3
My reason for sticking with 8.0 is a series of issues like random freezes and invalid out-of-memory warnings I saw after updating to 8.1. Meanwhile the improvements in DPI scaling per Monitor failed for me, because Chrome like most other software didn't support it resulting in badly blurry rendering and thanks to a start-menu replacement I got the missing functionality back better than by updating to 8.1 anyway. Also there were plenty of reports of the 8.1 update simply failing...
For Windows, assuming everyone will be able to use an update is a bit naive. With so many manufacturers there will be plenty of devices that have issues with the new version and no support from the manufacturer for that version. Unlike Apple, that supports all hardware running MacOS X directly, Microsoft cannot assume, that updating is viable for their users allowing to drop support for prior versions, even if the upgrade is free. My policy has become to explicitly not upgrade an OS on notebooks, unless there is good official support for the update and even then I prefer to wait for some time until initial kinks like driver issues are ironed out.
tim_teejay666 at March 14th, 2014 08:10 — #4
I tried installing the upgrade twice, a few months back, failed both times!
nsdcars5 at March 14th, 2014 09:07 — #5
That's another reason; the Store isn't exactly the most reliable for downloads.
chronchameleon at March 14th, 2014 09:25 — #6
I can think of a couple reasons that I've noticed personally:
1) The update doesn't show up in the store & it's a pain in the ass to fix that.
2) You have to reinstall all your apps, pretty much like doing a clean install, which is also a pain in the ass.
So basically, it's a pain in the ass.
fleon at March 14th, 2014 09:57 — #7
Well, I can tell you one reason small businesses aren't upgrading (which I was shocked to find out this last week)- it doesn't let normal users upgrade in a small domain set up with defaults.
I don't do a lot of IT support, but I was asked to help out at a small non-profit with a minor issue they were having. They have WS2012 Essentials, and all the users have a standard login, and they have 1 admin. The user accounts aren't allowed to do the upgrade- had to be run from an admin login. Just insane. Windows Update really should be the vehicle to push this update out...
vassago at March 14th, 2014 09:58 — #8
I am not using 8.1 because this update is plain broken.
-Windows 8.1 is in the store and forces an online account down your throat ... logging in with an online account takes forever
-Windows 8.1 breaks many drivers and they need to be upgraded, 90% of users don't know how to do that even and many that do, don't even ant to try because of all that can go wrong when doing this.
-High DPI in windows 8.1 is broken and ends up making beautiful high definition display a blurry mess.
-Softwares like digital audio workstations that uses low level functions are slowed down to a crawl if you use a USB external audio interface ... even with correct drivers specific to 8.1
-Start button is just a cute icon that links to the Metro UI ... MS has a wierd sense of humor or considers their clients are idiots. Use stardock Start8 if you want a real start menu and an easy way to find your software, it's only 5$
I also own a Macbook Pro and the Windows 8 experience in the OS upgrade territory is abysmal, MACOS upgrading only takes a little time, everything is done automatically and after a little while your computer boots up and you are ready to go... end of story ... this is how updating an OS should be done.
wilsontp at March 14th, 2014 10:13 — #9
For me, it failed on the first try, then succeeded on the second.
On my other PC's, went through no problem. But the computer that failed? Now it randomly locks up.
pabaz at March 14th, 2014 10:36 — #10
I had so much trouble. I ended up having to change my processor as even though I was running 8, 8.1 said my machine could not run 8.1,
jdevola at March 14th, 2014 10:44 — #11
I upgraded immediately after purchasing the computer and had no problems. My only complaint (and it is a major one to me) is that I could not download an install file (e.g., iso version) and had to install through the MS website. I think this is stupid since any time I want to upgrade (another computer), I will have to wait for the download each time. The download took at least 3 hours! On their website it says you can get a DVD sent to you, but that turned out not to be true. I called MS to complain about the whole thing, and they were not the least bit interested -- why would they care?
doit686868 at March 14th, 2014 10:47 — #12
I tried to upgrade to 8.1 twice, both we a major fail. The install process was great, smooth and no problem. Everything worked as is should and seemed nice....UNTIL i tried to close the lid on my dell laptop and got BSOD's trying to put the machine to sleep. I have been to every support forum on the net, trying every option from graphic drivers, to disabling skydrive. I spent days with dell support and they blamed microsoft...i spent time with microsoft and they blamed dell. Bottom line, I gave up and refreshed back to win 8. I am an IT professional, so I have a good working knowledge of the operating systems but couldnt make it work. I would like to upgrade, but i'm out of patience
alkolkin at March 14th, 2014 10:52 — #13
I am a VAR
it fails to install on 1/2 the computers I try it on even after following all update instructions by manufactuters and Microsoft. No direct support avalable by Microsoft or HP. Each blames the other. I have lost 2 clients over this. When it installs, on one of my client"s HP business computers, it breaks the sound driver that HP will not update. This is the first time that Microsoft has let me down with their support in 25 years.
dogbyte at March 14th, 2014 11:24 — #14
You might need to revise your original article, it does not require a Microsoft Account to install 8.1. The option to use a local account is still there, but buried even deeper. It will ask you for a Microsoft Account, choose the option to set up a new one, then on the next screen at the bottom, choose to continue with existing account. I have had a few issues with the update, but it typically works as long as all other Windows updates are installed first. It is definitely a pain having it in a different location, and shouldn't be optional, it should be a mandatory, required update, like a service pack. IMHO.
diggerjohn111 at March 14th, 2014 11:34 — #15
I'm having no issues with 8.1, it is a vast improvement over 8 and I had no issue downloading it. But by the comments here, I seem to have been rather lucky.
alan_scher at March 14th, 2014 11:36 — #16
After a struggle to get used to Windows 8 and have everything running the way I liked it, I upgraded to Windows 8.1.
This was a disaster, some of my hardware and software no longer worked. After a week of troubleshooting in vain, I did a clean install of Windows 7 and now all is well. A simple upgrade should not be this much of a hassle.
steelew at March 14th, 2014 11:42 — #17
The 8.1 update was definitely a hard one for me. My XPS 8500 did not like it and it took a while to get things working right. So far I haven't "upgraded" the other computers in my house.
nsdcars5 at March 14th, 2014 12:20 — #18
If 8.1 from the Store randomly locks up, make a disc with this method: http://www.askvg.com/fix-windows-8-genuine-product-key-doesnt-work-for-windows-8-1-clean-installation/ and do a clean reinstall. It worked for me, anyway.
harris_sed at March 14th, 2014 12:46 — #19
I have tried multiple times to download 8.1 and install it. I went through MS customer support and spent many hours (over 8 hours with them) trying to get this to work and it would not. Now, when I try again, I go to the MS store and when I click on the 8.1 upgrade, it checks to see if my other apps are up to date and then does NOTHING ELSE! Why has MS not put this upgrade in the normal method of upgrading to service packs, etc.? I have used windows since 3.1 and even installing with 24 floppy disks was easier than this mess.
wdmarkpc at March 14th, 2014 12:57 — #20
Great point on the lack of support from Microsoft or the OEM.
I provide local and remote support, mostly to seniors/technophobes. Last month I had a new customer who'd purchased an HP Sleekbook with Windows 8 in November 2013. Someone else set the machine up for her and I was miffed why they had not pulled down Windows 8.1 for her. I installed it smoothly (as all my other 8.1 updates have gone and returned the machine in full working order..fully up to date. About 5 days later, however after some automated windows updates she had the Black Screen error that I eventually found described in the Microsoft Community link below After considerable effort (i.e. way more than I would or could charge for)..I was unable to successfully install 8.1 This nightmare included restoring the PC to Factory State, Applying all updates restoring her data, apps etc.
So relating this to your post & a takeway from the Article:
1 No support from Microsoft or the OEM. The Microsoft community page cited was on point for her machine &, sadly for 67 pages worth of other Windows 8 users on various OEM machines with the same issue. That issue has been present since October and continues to date, without any fix. For every 1 poster there, I can imagine scores more who were/are hung out to dry.
- If 8.1 Update 1 will now come through Windows updates, but only to 8.1 installs, there is a whole class of Windows 8 users, who will never see Windows 8.1 let alone Update 1 or whatever is next. Their plight will be lost in the shuffle, all after many purchased recent equipment with the promise of a free and easy (i.e. DIY), update to 8.1 All left with no where to turn...except I suppose, on their next purchase, to a competitor. Seems like Microsoft (with some OEM help) is doing the Scrooglling,
"Couldn't update to Windows 8.1 - 0xC1900101 - 0x40017"
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