Originally published at: http://www.howtogeek.com/170740/the-best-tools-to-easily-perform-remote-tech-support/
There are a million and one remote tech support options out there. We’ll look at the best ones here, whether you need to walk them through downloading one over the phone or want to set up remote access ahead of time.
Lol, wink 2 has changed to stuck_out_tongue_winking_eye
TeamViewer = awesomeness. Just have a phone ready to get the ID and password.
I think Skype also has a feature like this. I remember looking at friend's PCs on Skype. Or was it just screen sharing?
I vote for TeamViewer, too, but specifically TeamViewer Host. (Runs as a service on startup so they don’t have to do anything. Also, it’s one-way—receiving only—so it’s less confusing for them.)
First thing I setup on relatives’ computers, in case I forget something before I leave.
What about Cross Loop? I normally use that with families computers. How is TeamViewer better/different than that? Just curious.
Join.me is the perfect solution and i use it for my family constantly. www.joinme.coma simple download on their end once and we are all done.
We use teamviewer quicksupport all the time.
The password is preconfigured on our corporate module and there's a button on our application to download that.
So all the person being helped has to do is click a button, wait a few moments and give us the 9 digit number once the window appears.
We have tried a lot (logmein, crossloop, the one from fogcreek amongst them) and nothing beat teamviewer for ease or performance.
Not that i have a problem with TeamViewer, but do take exception to your description of LogMeIn as being more geared toward commercial or business. I have been using LogMeIn for family "issues" for quite a while, and the memory footprint and ease of use far outweighs that of TeamViewer... And I've never had issues with it seeming to be limited in use in any way. Just my experience..
Avast has a remote assist in it as well. All you have to have is Avast on both computers.
I tend to use join.me a lot of the time. It works well for what I need, and if all else fails, I'll just walk them through the click sequence. Sure it might take another few minutes, but it still gets the job done.
Besides the remote viewers, I use Soluto. Google it. It is very cool and supports a variety of devices.
I understand the endless functionalities of these services, but are there any that require no software, for the PC that needs attention?
For example, somebody rings me for help,
i tell them to visit a webpage, instead of trying to explain to my cousins etc to try and download a program?
Like kenmorgan01 stated, join.me is a great way to connect to remote users for assistance. I use it all the time with my family when they need me to remotely work on their computer. Otherwise, we use Google Hangouts, they share their desktop and I tell them where to move their mouse.
Join.me is brilliant
Some of you guys quoted very correctly.
I agree too that TeamViewer is cool and that everyone knows it, but still, it requires a heavy setup compared to Join.Me.
Also, TeamViewer needs a uid and a pass for a user to connect through a Win Program.
But, Join.Me offers screen sharing in a browser window with only a URL shared or the username shared.
I prefer Join.Me for a quick time but would keep TeamViewer ready as well on my system.
I opened the article and had TeamViewer and Join.Me as top2 in my mind. Somewhat disappointed that HTG could leave such a strong tool.
The article should be updated for future readers. Otherwise, it isn't being GEEK.
I just took a quick look at join.me .... seems to require $$ after a free trial. Teamviewer is free for private use.
I have nothing bad to say about any of these tools. As Chris Hoffman very correctly said, there are many good choices. My hands down favorite however, is still AMMYY. www.ammyy.com
Ammyy does any/everything any of the others do, plus it has one HUGE advantage over all of them.
What advantage? Quite simply, it's a stand-alone exe. There is no "installation", at all. It does not install services, make changes to the registry, or run a process at boot forever afterward, opening a port (and thereby compromising security), slowing boot time, and wasting RAM.
Of course you can install a service and a password to access it, if desired.
When a large portion of my professional life is spent speeding up client machines by uninstalling and/or reconfiguring apps to NOT run at boot, an old-fashioned standalone executable is refreshing. An elegant design choice, one that others should emulate.
As a consulting Systems Administrator I use both TeamViewer and AMMYY. The price is right and they both just work.
I like join.me as my ordinary every dayy life remote tool.
Radmin is also a good solution
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