#1 By: Chris Hoffman, August 19th, 2013 06:41
Originally published at: http://www.howtogeek.com/170740/the-best-tools-to-easily-perform-remote-tech-support/
There are a million and one remote tech support options out there. We’ll look at the best ones here, whether you need to walk them through downloading one over the phone or want to set up remote access ahead of time.
#2 By: A happy, August 19th, 2013 06:56
Lol, wink 2 has changed to stuck_out_tongue_winking_eye
#3 By: Naman Sood, August 19th, 2013 08:30
TeamViewer = awesomeness. Just have a phone ready to get the ID and password.
I think Skype also has a feature like this. I remember looking at friend's PCs on Skype. Or was it just screen sharing?
#4 By: WandersFar, August 19th, 2013 08:41
I vote for TeamViewer, too, but specifically TeamViewer Host. (Runs as a service on startup so they don’t have to do anything. Also, it’s one-way—receiving only—so it’s less confusing for them.)
First thing I setup on relatives’ computers, in case I forget something before I leave.
#5 By: Patrick_Stephens, August 19th, 2013 09:30
What about Cross Loop? I normally use that with families computers. How is TeamViewer better/different than that? Just curious.
#6 By: Ken Morgan, August 19th, 2013 10:02
Join.me is the perfect solution and i use it for my family constantly. www.joinme.com
a simple download on their end once and we are all done.
#7 By: Jack K, August 19th, 2013 10:53
We use teamviewer quicksupport all the time.
The password is preconfigured on our corporate module and there's a button on our application to download that.
So all the person being helped has to do is click a button, wait a few moments and give us the 9 digit number once the window appears.
We have tried a lot (logmein, crossloop, the one from fogcreek amongst them) and nothing beat teamviewer for ease or performance.
#8 By: Steve, August 19th, 2013 10:53
Not that i have a problem with TeamViewer, but do take exception to your description of LogMeIn as being more geared toward commercial or business. I have been using LogMeIn for family "issues" for quite a while, and the memory footprint and ease of use far outweighs that of TeamViewer... And I've never had issues with it seeming to be limited in use in any way. Just my experience..
#9 By: Vitrbjorn, August 19th, 2013 11:08
Avast has a remote assist in it as well. All you have to have is Avast on both computers.
#10 By: Allen Howard, August 19th, 2013 11:15
I tend to use join.me a lot of the time. It works well for what I need, and if all else fails, I'll just walk them through the click sequence. Sure it might take another few minutes, but it still gets the job done.
#11 By: Jeremiah Klein, August 19th, 2013 11:20
Besides the remote viewers, I use Soluto. Google it. It is very cool and supports a variety of devices.
#12 By: Dan Hull, August 19th, 2013 12:04
I understand the endless functionalities of these services, but are there any that require no software, for the PC that needs attention?
For example, somebody rings me for help,
i tell them to visit a webpage, instead of trying to explain to my cousins etc to try and download a program?
#13 By: Edward Crosby, August 19th, 2013 12:14
Like kenmorgan01 stated, join.me is a great way to connect to remote users for assistance. I use it all the time with my family when they need me to remotely work on their computer. Otherwise, we use Google Hangouts, they share their desktop and I tell them where to move their mouse.
#15 By: Dan Hull, August 19th, 2013 13:08
Join.me is brilliant
#16 By: Vivek Sharma, August 19th, 2013 14:27
Some of you guys quoted very correctly.
I agree too that TeamViewer is cool and that everyone knows it, but still, it requires a heavy setup compared to Join.Me.
Also, TeamViewer needs a uid and a pass for a user to connect through a Win Program.
But, Join.Me offers screen sharing in a browser window with only a URL shared or the username shared.
I prefer Join.Me for a quick time but would keep TeamViewer ready as well on my system.
I opened the article and had TeamViewer and Join.Me as top2 in my mind. Somewhat disappointed that HTG could leave such a strong tool.
The article should be updated for future readers. Otherwise, it isn't being GEEK.
#17 By: Ross Uhlfelder, August 19th, 2013 16:39
I just took a quick look at join.me .... seems to require $$ after a free trial. Teamviewer is free for private use.
#18 By: CJ Hardy, August 19th, 2013 23:55
I have nothing bad to say about any of these tools. As Chris Hoffman very correctly said, there are many good choices. My hands down favorite however, is still AMMYY. www.ammyy.com
Ammyy does any/everything any of the others do, plus it has one HUGE advantage over all of them.
What advantage? Quite simply, it's a stand-alone exe. There is no "installation", at all. It does not install services, make changes to the registry, or run a process at boot forever afterward, opening a port (and thereby compromising security), slowing boot time, and wasting RAM.
Of course you can install a service and a password to access it, if desired.
When a large portion of my professional life is spent speeding up client machines by uninstalling and/or reconfiguring apps to NOT run at boot, an old-fashioned standalone executable is refreshing. An elegant design choice, one that others should emulate.
#19 By: Larry Mire, August 20th, 2013 00:14
As a consulting Systems Administrator I use both TeamViewer and AMMYY. The price is right and they both just work.
#20 By: Bosse Bergenholtz, August 20th, 2013 02:27
I like join.me as my ordinary every dayy life remote tool. :-)
#21 By: Vyacheslav, August 20th, 2013 03:57
Radmin is also a good solution
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