1smallbird — 2013-08-18T14:21:29-04:00 — #1
Running Vista and Firefox 23.0. After hunting for all the hidden files and removing them, Firefox now doesn't work. Vista says Firefox is running and needs to be closed. Firefox though does not show up as running System Processes. Did a restart and still have the problem. Ran a Malware program and no sign of TopArcadeHits at this point. Any and all suggestions welcome as to what to do to get this corrected. Even after deleting Firefox Vista still says it's running when I try to open up Explorer.
straspey — 2013-08-18T14:30:59-04:00 — #2
From the way you describe it, it sounds as if your Firefox may be broken and needs to be re-installed.
First of all, what is "TopArcadeHits" and how did it interfere with Firefox in the first place ?
If the problems appeared after you tried manually removing all the Arcade files, try running a System Restore to a point before you made those changes. If things go back to normal, then try uninstalling that program more carefully. You could try a third-party uninstaller, such as the free version of Revo Uninstallner, or the iobit uninstaller, which comes with a "force uninstall" option.
Another place to ask these questions might be the mozillazine forums, with moderators and users who are experts in all things Mozilla:
Mozillazine Support Forums
1smallbird — 2013-08-18T15:11:12-04:00 — #3
TopArcadeHits is some kind of adware/malware. Thanks for the suggestions I'm going to try it now.
nanogeek — 2013-08-18T16:12:46-04:00 — #4
Try uninstalling Firefox, then run an MBAM scan...
Then reinstall Firefox again.
To be able to remove it, try restarting your computer, with Firefox not in StartUp folder.
If you are still having problems with Firefox running, try hitting f8 repeatedly on boot and choose 'Safe mode with networking' and do the above steps here.
1smallbird — 2013-08-18T16:44:51-04:00 — #5
Problem solved, thank you so much for your assistance and suggestions!
straspey — 2013-08-18T17:22:54-04:00 — #6
Glad to hear you soved the problem 1SmallBird.
It would a great help if you could briefly tell us what you did to resolve the issue.
This could prove useful to others who may encounter the same problem in the future. We often hear of problems with Firefox regarding unfriendly entanglements with other softwares - so we would be interested to hear what you did to fix things.
1smallbird — 2013-08-18T20:45:52-04:00 — #7
Well, nothing I did fixed the problem. I did consult Mozilla forum, and there are a lot of unhappy people with the same problem. After removing every vestige of Firefox from Vista, I did a clean install. Everything was working fine until I went to CNN.com. Right after that TopArcadeHits appeared in Firefox addons. Searched the register and cannot find it, ran Malware nothing, ran Windows Defender nothing, ran Spybot nothing. It's hiding somewhere within Firefox. I just wonder what it's doing or what information it's collecting. If I ever find a solution I will post it here.
straspey — 2013-08-18T21:23:27-04:00 — #8
A Google search indicates that TopArcadeHits is a pretty nasty malware/virus.
Over on Bleeping Computer, somebody else sought help for the same problem earlier this week, and was able to clean the infection with the help of one of the Virus-Removal experts there.
Below id the link to that thread; although if you want help from them, I believe you will have to start a new thread. The experts there really know their business, and I suggest you take care of this ASAP. Good luck - and please let us know how you make out.
Bleeping Computer - Top Arcade Hits Virus
nsdcars5 — 2013-08-19T05:50:00-04:00 — #9
Also, you could try changing your DNS server. Stuff happening when you open a website? Usually a poisoned DNS server.